Managing Team of Sales Coordinators with over all responsibility /ownership of Customer retention and development.
Candidate will be Process Owner for below activities:
1. Management of Customer Master File
2. Customer On Boarding:
-Lane & Rate Updation with required approvals
3. Post Contractual Activities:
-Indent & Placement follow up,
-Payment follow up & related activities (PAD, O/S system remarks, Email to customer)
-SLA Adherence
-MBR & QBRs discussion with Customers along with Sales Manager
4. Business Development:
- Upselling on existing lanes
-Cross-selling Opportunities to be notified to SM for new lane acquisition
Must Have Skills:
1. Analytical Skills
2. Advance Excel Skills
3. Presentation Skills ( MS Power Point Exposure)
4. Past Customer Facing & Relationship Building Experience
5. Understanding of CRM Process and tools
6. Excellent Communication Skills ( Written & Verbal)
7. Senior Stake holder Management Experience
8. Trucking Industry Experience ( FTL /PTL)
9. Inside Sales / Tele Sales Management Experience
10. Should follow diligently with customer till task completion/ Issue resolution.( Ownership)
11. Target Oriented with Good Business Acumen
12. Man Management Experience
13. Solution Oriented Approach