IT - Executive

Group Company: Varuna Integrated Logistics Pvt. Ltd

Designation: IT-Executive

Office Location:

Years of experience: 2 to 3

Salary Range: INR 2 to 4 (Annual)

Position description:

• Troubleshooting ofHardware /Software
• Installation ofHardware and software
• Firewall  
• Intercom Phone
• Repair &Maintenance -IT Assets
• Anti Virus 
• Data Card andInternet
• Fixed Assets -ITAssets  
• Backup Email andDocument
• Email
• MS Office -Excel/,Word,/PowerPoint
• Printer 
• Projectors
• Scanner  
• Ubuntu OperatingSystem
• UPS  
• WIFI
• Windows OperatingSystem
• Backup of Data – Documents file and Email 

Primary Responsibilities:

• Troubleshooting, Installation, Backup, WIFI, Operating System

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree
  
• Field specialization: Information Technology
  
• Degree: Bachelor of Engineering - BE, Bachelor of Technology - BTech, Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA
  
• Academic score: 50 %
• Institution tier:

Required Certification/s:

Diploma in CCNA (Cisco Certified Network Associate)/ MCSE(Microsoft Certified Solution Expert) and Hardware and Networking from ReputedInstitute

Required Training/s:

Required work experience

• Industry:
• Role:
• Years of experience: to

Key Performance Indicators:

• Number of reduction in tickets category wise per user.
• (No of tickets closed within TAT*Average rating of tickets closed within TAT)/ (Total no. of tickets * Max rating of each ticket)
• quarterly audit report by IM governance team.
• Audit data
• Proper Data Update | Inventory Update on Monthly Basis, no Ticket Escalation
• Problem Related to Servers
• Problem Related to antivirus Server
• "Ensure NIL cases of non-compliance in audit Any audit observation to be closed within agreed timeline. No single Exception allowed"

Required Competencies:

• Infrastructure Support
• Ticket Management
• Server Backup
• Data security
• IT Asset Management
• Server Support
• Antivirus Server
• Audit management
  

Required Knowledge:

• Troubleshooting ofHardware and Software 
• SQL – Database
• MS Office - MSPresentation/MS Office  

Required Skills:

• Presentation
• Planning
• Organizing
• Documentation
• Inter personal
• Time Management 
• Good Communication
• Analytic
• Go Getter

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: