Group Company: Varuna Warehousing Pvt. Ltd
Designation: Team Leader - Key Accounts
Office Location:
Years of experience: 4 to 7
Salary Range: INR 4 to 6 (Annual)
Position description:
Roles& Responsibilities:
· Establish strong relationshipwith Client
· Customer management,Relationship building, Preparation of PAD,
· Ensure business enhancementfrom Client
· Understand billing process,submission & follow up on Collections
· Understand customer business,Product & Customer hierarchy
· Coordination With Customer and Company as a bridge
· Work As a single window solution for customer
· Market intelligence
Technical Skills:
· Good spoken and written Englishand local language, Knowledge of Excel and PowerPoint
Behavioral Skills:
· Relationship skills,Punctuality
· Self Driven and motivatedperson
Primary Responsibilities:
- Market intelligence, Customer relation, Coordination With Customer and Company as a bridge
Additional Responsibilities:
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category: Bachelor's Degree, Master's Degree
- Field specialization:
- Degree:
- Academic score:
- Institution tier:
Required Certification/s:
Required Training/s:
Required work experience
- Industry:
- Role:
- Years of experience:
Key Performance Indicators:
| Operational Monitoring | Understanding overall customer requirements and proactively identify customer needs and generate action plans to address them in coordination with operations team. |
| Ensuring SOPs & SLAs are properly understood & implemented by Operations team.to ensure operational excellence. | |
| Understand the MIS requirements of Customer and implement MIS submission process as per the requirements | |
| Proactiviley identify the issues / gaps that may affect operational performance like manpower shortage excess workload etc and resolve beforehand in coordination with Operations team. | |
| Customer Relationship Management | Managing and developing Account Relationships with key Decision making / Influencing individuals at various levels of the Customer Organization |
| Ensuring that all the complaints, issues and queries of the customer are resolved in time and proactively implement corrective action plan to prevent customer complaints. | |
| Using appropriate means of effective communication with customer & documenting all relevant communications. | |
| Customer Satisfaction survey to ensure we have right service levels. Town Hall meetings with customers - direct feedback ( Quarterly) | |
| Proactively look for opportunities to increase business with the customer | |
| Review Meetings with The Customers | Review account performance periodically with the customer. Apprise customer of the challenges faced & actions taken to improve the performance levels. |
| Record the minutes of the meeting and track the action taken on each point and communicate back to the customer | |
| Billing & Collection | Co-ordinate with the Operations and Finance team to ensure that the bills are generated correctly submitted to the customer as per agreed timelines |
| Ensure that customer approval is received for all the extra services provided (over and above the agreement) and the same is billed to the customer | |
| Follow up with customers for outstanding payments |
Required Competencies:
Required Knowledge:
Required Skills:
1. Should have knowledge about Warehousing
2. Communication Skill
3. Decision making Skill
Required abilities
- Physical:
- Other:
Work Environment Details:
Specific requirements
- Travel:
- Vehicle:
- Work Permit:
Other details
- Pay Rate:
- Contract Types:
- Time Constraints:
- Union Affiliation: