“Even the most difficult task looks trivial if you have the willingness to succeed.”
When he started out with Varuna, the office was undergoing a transformation from Data Tally to ERP. Being his first job and with the whole system changing, Sunil was presented with a big challenge. He had to undergo intense training to get a grasp of the system and the industry. With the support of his seniors, Sunil brought his skills, curiosity, and true self to work, familiarising with the system quickly.
Initially working as a Loading Clerk in the Mumbai office, Sunil displayed a strong skill set of oral communication and the negotiation which led to him being promoted as Credit Controller for the West region. Sunil soon became the go-to person for tasks that involved protecting the Company’s revenue stream. “I remember a payment was being held, and I was asked to visit the site and help release the payment. I put my people skills to work and with the assistance of the leadership, I was able to get that payment released.”
His next opportunities involved handling different locations like Pune and Bilaspur. Having recognised his capabilities and his willingness to learn more, his seniors decided to expand his skill set by transferring him to a different department. To ensure his inter-departmental growth he was transferred to the Gurugram office as a Key Account Manager. “The role was completely new to me as up until now I was working in Operations. But my senior showed confidence in me which boosted me to take up the role.”
Though initially sceptical about moving departments, his openness to trying an alternative department was motivated by the will to create his own learning curve. With his eye still on the goal, Sunil is looking forward to learning a lot more from different departments. “Today I’ve 12 active clients under me but I’m looking forward to solely handling a zone, and I’m sure I’ll soon achieve it.”
Taking a step towards the unknown
With little to no experience in handling clients directly, Sunil took up this challenge and set out to learn as much as he could. He dedicated all his time to becoming better at his job and growing personally as well as professionally. From solving the day-to-day client issues to outstanding payments and payment reconciliation, all these tasks which were new to Sunil are now what he excels in.
“My main source of learning new skills has been observing my seniors and counterparts and raising a question whenever I had a doubt.” recalls Sunil. For him, observation is the best tool to grasp knowledge and then implement it on the job to practice what you’ve learnt.